Senior Technical Write

Company

Because of our commitment to [customer/client] satisfaction, Motomtech LLC has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced Senior technical writer to join our team and help take our [customer/client]-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Senior Technical Writer

The Senior Technical Writer is responsible for documenting the capabilities, integration points, and use cases associated with a new product/platform build which will support Pharmacy Benefits Management (PBM). Organizes, develops, and documents business technical information, processes and procedures.

Primary duties will include, but are not limited to:

• Works with a product development team to evaluate documentation needs
• Conducts interviews to gather information
• Gathers, writes, validates and updates training material, end-user documentation, operations manuals and technical user guides
• Creates executive status reporting materials and communications

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 4 years of technical writing experience; or any combination of education and experience, which would provide an equivalent background.
• Strong experience with documentation and executive presentation software (i.e. PowerPoint) required.
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools to create documentation