Tirane, Albania

Hybrid

Senior Costumer Support

We are hiring a Customer Support Representative to help manage our client and member inquiries, technical issues, recommendations, feedback and questions.

Our ideal candidate will be available to work nights and weekends and be the primary point of contact during those hours. If you have a passion for building and driving company growth and want to be a part of a passionate, mission-driven team, this is the perfect position for you.

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Company

MotomTech LLC is a Software Development company headquartered in Utah, USA and also has an operational office located in Tirana, Albania. We provide agile software development to our customers based in the USA.

Job Description

We are hiring a Customer Support Representative to help manage our client and member inquiries, technical issues, recommendations, feedback and questions.

Our ideal candidate will be available to work nights and weekends and be the primary point of contact during those hours. If you have a passion for building and driving company growth and want to be a part of a passionate, mission-driven team, this is the perfect position for you.

Responsibilities:

  • Strong and confident Customer Facing / Support skill
  • Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
  • Experience with Windows operating systems
  • Experience deploying and configuring Web Applications
  • MS Office tools including MS Project and Visio, and related scripting languages
  • Highly developed problem analysis and solving skills.>
  • Ability to adapt to a rapidly evolving technology and commercial environment.
  • Analyzing complex problems to evaluate alternatives and identify sound options.
  • Making an impact and establishing credibility with internal and external customers./li>
  • Establishing contacts in the organization and interacting effectively with them.
  • Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
  • Resolving problems in order to clarify situations and create a way forward.
  • Customer Satisfaction Focus
  • Availability for overnight travel.
  • Achieve proficiency with Centric 8 software installation and functionality
  • Build and maintain solid customer relationships by providing superior customer support via email, telephone, Teams, and other electronic medium
  • Assist in the development and maintenance of online solutions
  • Troubleshoot defects and log support cases
  • Act as a customer advocate by creating enhancement requests
  • Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales and implementation teams.

Qualifications:

  • Bachelor’s Degree or equivalent
  • 3-4+ years of Customer Service or related experience
  • Excellent communication and interpersonal skills
  • Excellent time management skills
  • Detail oriented and ability to multi-task
  • Excellent command of the English language
  • Salesforce experience a plus
  • WebEx experience a plus
  • Web – and email-savvy

Contact

Imelda Seferi

People & Recruitment Manager

contact@motomtech.com

(385) 217-5559

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