Rakuten is Japan’s leading e-commerce and financial service provider, offering a comprehensive ecosystem that includes Rakuten Ichiba for e-commerce, Rakuten Travel, Rakuten Card, Rakuten Bank, and Rakuten Securities. In April 2020, Rakuten launched its services as Japan's fourth mobile network operator. The company also provides financial services leveraging fintech, digital content, and communication services like Viber and Kobo. Centered on Rakuten Ichiba, one of the world's largest e-commerce platforms, Rakuten's purpose is to contribute to society by creating value through innovation and entrepreneurship, delivering high-quality services that support the success of its users and partners.

Status: Completed

Start Date: -

Service: Software Modernization

Team Size: Team of 11

Industry: E-commerce

  • Interviewing stakeholders to understand the vision, goals, processes, limitations, pain points, inefficiencies.
  • Interviewing corporate employees of various positions who will be future platform users to understand their daily routine processes.
  • Reviewing corporate infrastructure such as systems, software, and hardware to understand existing environment.
  • Interview existing and new potential customers to understand their motivations.
  • Research similar software products in the market.

Milestone - Software Blueprint

  • Design a detailed user experience software product flow.
  • Design the user interface.
  • Wire-framing.

Milestone: Clickable Prototype

  • Design software architecture.
  • Build mobile application.
  • Build web application.
  • Build DevOps infrastructure.
  • Deploy applications live.

Milestone: Deliver the restructure software application

  • Maintenance existing live applications.
  • Implementing product roadmap features.
  • Continuous communication with stakeholders, employees, and customers to refine the software roadmap

Milestone: Software Live

Status: Completed

Start Date: -

Service: Digital Transformation

Team Size: Team of 6

Industry: Technology